How can we help?

Help & FAQs

Getting Started

How do I create a TheDreamClean Account?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go.

Do you service my area?

We service most of Manhattan and certain zip-codes of Brooklyn and Queens.

What is included in a standard cleaning?

IN EVERY ROOM WE WILL: Clean accessible surfaces of dust & debris, tidy up, take out trash and recycling, vacuum & mop floors.

IN THE KITCHEN: Wipe counter-tops & cabinet exteriors, wipe down appliances exteriors, clean inside microwave.

IN THE BEDROOM: Make the bed.

IN THE BATHROOM: Scrub & sanitize toilet, sink and shower, clean mirrors and glass, hang or towels neatly.

How much will it cost?

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on our website.

Do you bring your own cleaning supplies, products and equipment?

TheDreamClean will bring all the necessary cleaning supplies. Clients MUST provide vacuum/broom, mop/Swiffer, and the toilet bowl brush..

Can I request special tasks or extras?

Yes, you can respond to your confirmation email or log into your account and add any comments you would like to be applied to your service..

Manage Your Account

How do I log into my account?

You can log into your account by clicking login in the top right hand corner of TheDreamClean’s website.

How do I change my password?

You can submit a password change request on the customer login page..

How do I reset my password?

How do I change my address?

Log into your account and update your address in your upcoming booking. Also, you can can give us a call and we will update your address for you..

How do I change my credit card?

Log into your account and update your card on file.  Your new card will automatically be noted as your default card..

How do I book my first appointment?

Go to our booking form and schedule your appointment online or you can give us a call….

Pricing & Policies

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How can I view my TheDreamClean Gift Cards?

Log into your account and you will see any outstanding giftcards and respective balances..

Why is the discount not working?

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have any questions..

What is the two hour window of arrival?

Please note that if your time is a range that this is our arrival window to deal with the unpredictability of traffic, parking, and other surprises. Please note that we do allow a one hour window for our 8:00 AM time slot..

Reschedule or Cancel

I would like to reschedule

If it is at least 24 hours before service, please login to you account and select a new date.  Alternatively, you can contact us here and let us know.

I would like to cancel

Please login to you account to cancel your booking.  Please note that there is a $50 cancellation fee if cancellation is made after 5pm on the previous day of service. Alternatively, you can contact us here and let us know.

 

Trust & Safety

Can I trust my cleaning professional?

All of our workers are interviewed and pass a detailed background check..

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.

Is my billing information kept safe and secure?

Our booking page is protected by extended validation ssl. Secondly credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).

Do the cleaning professionals go through a background check?

All of our workers are interviewed and pass a detailed background check..

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job, we’ll refund your money..

What is your refund policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job, we’ll refund your money..